Home > Terms & Conditions

Terms & Conditions

By using this service you consent to the Terms and Conditions as follows:

You must have a UK mobile and have the bill payer's permission. This is a reverse-billed text service, cost of text to 85787 or 79910 will be charged at £5.00 or £10.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged with the relevant amount will be sent shortly thereafter. Monthly limit of top-ups apply. Credit will expire 90 days after the last top-up was made. Cost of calls to the 033 or 020 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Calls when connected to our service are charged per minute. There is connection fee of 5 pence per call. Prices are subject to change without any prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list.

When you are connected to the access number, calls from your provider are charged (if calling the access number isn’t part of your inclusive minutes’ allowance) from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered. If you do not connect to your destination, no credit will be deducted from your Planet Calling balance.

We will automatically top you up with £5.00 credit if you have previously toped up with £1.5 or £5 short codes or with £10.00 credit if you have previously topped up with £10. The auto topup will occur just before your calling credit is about to run out. To opt out of the automatic top up, simply text STOP to 88565, 85787 or 79910 at any time. If you choose to opt out, calls will disconnect once the credit has finished and a new text request with the relevant keyword to 88565, 85787 or 79910 will have to be made for a further top-up.

Refunds for this service are not available. Service provider: Twelve Telecom Ltd, Vista centre, 50 Salisbury road, Middlesex, TW4 6JQ. Customer service number 0333 155 5030.